TIS and ITyX Solutions announce joint solution for the European customers
In July we announced the strategic partnership with ITyX Solutions AG to provide the European market with a fully integrated, customizable data capture, classification, email response and full mailroom workflow solution for superior information management .
ITyX’s Contex and Mediatrix products feature the latest technology in email classification, response management, and voice capture, while TIS’s eFLOW platform is the recognized leader for flexible and scalable data capture solutions. The combination of these market-leading technologies into one unified solution will help organizations more efficiently merge and classify critical incoming data across the entire spectrum of sources, including email, fax, web, images and voice. Further, the joint solution takes this vital data and seamlessly integrates it with existing back-office systems such as SAP, Oracle, and Siebel.
Utilizing this combined offering, organizations can now enjoy faster response time, higher quality of service, and more focused and personalized customer relationship management.
Chief Executive Officer of TIS, Dr. Ido Schechter, commented, “This mission-critical application integrates all channels of communication with customers, allowing for superior service and greater customer retention. Our sales force is extremely eager to attack the fast-growing European market armed with the industry-leading technology from ITyX on the advanced eFLOW platform.”
Süleyman Arayan, Chief Executive Officer of ITyX Solutions, added, “The combination of these technologies is a natural step in the evolution of the marketplace. In the past, we have worked with TIS to provide a leading German service center with joint solutions, and this agreement serves to formalize our collaboration. Our cooperation illustrates a shared desire to offer large customers the best possible solution for data capture, classification and response management across a plethora of sources.”
About ITyX
With its broad range of Enterprise-Response-Solutions ITyX is Europes most complete All-in-One provider for digital online transactions. Established in 1996 by graduates of the Faculty of Computational Linguistics of the University of Koblenz (Germany) ITyX searches in methods of Artificial Intelligence (AI) used for the MEDIATRIX software modules. As a result large service organizations in Germany, UK, Austria, Switzerland, and Slovakia rely on Solutions by ITyX to automate the digital customer contact management via email, web, mail, and fax.
