Energy & Utilities Data Capture Solutions
Powering Ahead through Process Improvements
The energy industry is one that has been particularly hit by the impact of the Internet, with comparison websites making it ever easier for customers to switch to competitors at any given time. Added to this, the nature of the industry necessitates a multitude of document types – account mandates, new customer details, payments, meter readings and so on, all of which need to be processed quickly and accurately to maintain good customer service levels while adhering to stringent industry regulations, not to mention the need to keep operating costs at a minimum.
Top Image Systems™ (TIS™) works with leading energy and utilities companies across the globe, including Enel, Endesa, Iberdrola, and RheinEnergie. eFLOW™ automates document-driven business processes to enable these companies to benefit from cost savings and efficiencies.
Whatever the source of the incoming documentation (email, paper, fax, image), and whatever the format (structured, semi-structured or unstructured), eFLOW captures the information with it's OCR software, extracts and validates it, and feeds the data directly to the relevant systems and departments for action. Both printed and handwritten documents are captured and understood.
Streamlined processing brings faster turnaround times and better customer service. Manual data entry tasks are significantly reduced and data accuracy is improved. Staff spend less time on error resolution and an Automated Email Response function, providing automatic, contextual responses to standard email queries, means they can focus on more complex, added-value activities. Transparency across business processes and accessible data makes reporting and meeting compliance regulations easier.
Types of Applications
- Change of address
- New customer applications
- Direct debit mandates
- Meter readings
- Insurance forms
- Bill payments
- Purchase orders
- Engineer bookings
- Employee records
...and many more
One platform. Multiple choices.
eFLOW is a single platform solution comprised of modules to address specific business needs – digital mailroom, purchase-to-payment, sales and purchase orders, forms classification etc. Energy companies can build a solution to meet their needs and add modules over time as their requirements demand. Using a single platform, eFLOW brings a technological consistency across the organization and a flexibility to meet all future processing needs.
To download our Utilitie brochure, click here